Frequently Asked Questions

Our on-site check is a flat RM50, and that fee is fully waived once you accept the repair or installation quotation. Each job is then quoted by scope of work, so you always know the cost before any work starts.

Yes. After the on-site check we provide a clear quotation covering the full scope of work, with no hidden charges. Work only starts once you have accepted the quote.

We offer same-day dispatch for urgent electrical faults such as power trips and burnt sockets, and scheduled appointments for planned installation work across Ampang and the wider Klang Valley.

Someone should be present to give access and approve the quotation, especially for the initial on-site check. For larger jobs we agree the schedule with you in advance so disruption is kept to a minimum.

Yes. Every job is led by a licensed, highly experienced electrician with 12 to 15 years in the field, and all work is carried out to Suruhanjaya Tenaga standards. We operate as a registered Malaysian business under New Era Air Cond & Electrical.

Yes. Every completed job includes a reliable 7-day follow-up service guarantee, so if anything needs adjustment after we finish, we return to make it right.

We cover Ampang and its neighbourhoods including Pandan Indah, Taman Melawati, Ampang Hilir, Ampang Jaya and Ulu Klang, as well as 15+ suburbs across the Klang Valley from our Kota Damansara base.

We handle electrical wiring and rewiring, emergency fault troubleshooting, water heater installation, ceiling fan installation and lighting installation and repair for both homes and commercial premises.